Privacy Policy – Esenzia.

Dear User!

We care about your privacy and want you to feel comfortable while using our services. Therefore, below we present the most important information about the principles of processing your personal data and cookies that are used by our Store. This information has been prepared in accordance with GDPR, the General Data Protection Regulation.

PERSONAL DATA CONTROLLER

ESENZIA LAB SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Zygmunta Słomińskiego 19/145, 00-195 Warsaw, entered in the National Court Register – register of entrepreneurs by the DISTRICT COURT FOR THE CAPITAL CITY OF WARSAW IN WARSAW, XII COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0001165684, NIP 5253041581, REGON number 54135606300000, share capital PLN 10,000.00.

If you want to contact us regarding our processing of your personal data, please write to us at: contact@esenzia.pl.

YOUR RIGHTS

You have the right to request:

access to your personal data, including obtaining a copy of your data (Article 15 GDPR or – if applicable – Article 13(1)(f) GDPR),

their rectification (Article 16 GDPR),

erasure (Article 17 GDPR),

restriction of processing (Article 18 GDPR),

data portability to another controller (Article 20 GDPR).

As well as the right:

to object at any time to the processing of your data:

for reasons related to your particular situation – to the processing of personal data concerning you, based on Article 6(1)(f) GDPR (i.e., on our legitimate interests) (Article 21(1) GDPR);

if personal data is processed for direct marketing purposes, to the extent that processing is related to such direct marketing (Article 21(2) GDPR).

cookies (which you can read about below) especially through appropriate browser settings.

If you believe that your data is being processed unlawfully, you can file a complaint with the President of the Personal Data Protection Office.

PERSONAL DATA AND PRIVACY

Below you will find detailed information about the processing of your data depending on the actions you take.

1. Placing an order in the Store – part 1

For what purpose?
fulfillment of your order
On what basis?
sales contract (Article 6(1)(b) GDPR)	legal obligation, related in particular to accounting, product safety and their compliance with legal requirements, obliging us to process your personal data (Article 6(1)(c) GDPR)
For how long?
for the duration of the above-mentioned contract	until the expiration of our legal obligations
additionally, your data will be processed until the expiration of the period in which claims can be pursued – by you or by us (you can find more information about this in the last table of this section)
What happens if you do not provide data?
you will not be able to place an order

2. Placing an order in the Store – part 2

For what purpose?

improving the quality of our services through reviews provided by Users via the satisfaction survey service

On what basis?

our legitimate interest, consisting in processing your data for the purpose of conducting satisfaction surveys regarding our services (Article 6(1)(f) GDPR)

For how long?

if you do not express your opinion – for a period of 30 days from your purchase or until we consider your objection to processing; if you do express your opinion – until its removal or until we consider your objection to processing*

additionally, your data will be processed until the expiration of the period in which claims can be pursued – by you or by us (you can find more information about this in the last table of this section)

What happens if you do not provide data?

we will not consider your opinion about our services in work on their further development

* depending on which applies in a given case

3. Creating an account in the Store

For what purpose?

performance of the contract for providing account services in the Store

On what basis?

service contract (Article 6(1)(b) GDPR)

For how long?

for the duration of the above-mentioned contract

What happens if you do not provide data?

you will not be able to create an account and use its functions, such as viewing order history or checking order status

4. Contacting us (e.g., to ask a question)

For what purpose?
handling your inquiries or requests
On what basis?
contract or actions taken at your request, aimed at concluding it (Article 6(1)(b) GDPR) – in case your inquiry or request concerns a contract of which we are or may be a party	our legitimate interest, consisting in processing your data for the purpose of communicating with you (Article 6(1)(f) GDPR) – if your inquiry or request is not related to a contract
For how long?
for the duration of the contract binding us or – if the contract is not concluded – until the expiration of the claims period – see the last table of this section*	until the expiration of the claims period – see the last table of this section – or until we consider your objection to processing*
additionally, your data will be processed until the expiration of the period in which claims can be pursued – by you or by us (you can find more information about this in the last table of this section)
What happens if you do not provide data?
we will not be able to respond to your inquiry or request

* depending on which applies in a given case

5. Browser settings or other similar action allowing analytical activities

For what purpose?

analysis of how you use and navigate the Store’s website, in order to improve its functionality (you can read more about this in the “Analytical Activities” and “Cookies” sections of the Privacy Policy)

On what basis?

our legitimate interest, consisting in processing data for the above-mentioned purpose (Article 6(1)(f) GDPR)

For how long?

until the expiration or deletion by you of cookies used for analytical purposes*

What happens if you do not provide data?

we will not consider how you use and navigate the Store’s website in work on its development

* depending on which applies in a given case

6. Your consent to receive marketing content from us (e.g., information about special offers)

For what purpose?
sending marketing information, especially special offers	analysis of the effectiveness of messages sent by us, in order to establish general principles regarding effective message sending in our business (you can read more about this in the “Analytical Activities” section of the Privacy Policy)
On what basis?
Your consent to our marketing activities (Article 6(1)(a) GDPR)	our legitimate interest, consisting in processing data for the above-mentioned purpose (Article 6(1)(f) GDPR)
For how long?
until you withdraw your consent – remember, you can withdraw consent at any time. Processing data until you withdraw consent remains lawful.	until we consider your objection to processing
additionally, your data will be processed until the expiration of the period in which claims can be pursued – by you or by us (you can find more information about this in the last table of this section)
What happens if you do not provide data?
you will not receive our marketing materials, including information about our special offers

7. Newsletter subscription

For what purpose?
sending newsletter	analysis of the effectiveness of content sent by us, in order to establish general principles regarding effective message sending in our business (you can read more about this in the “Analytical Activities” section of the Privacy Policy)
On what basis?
contract for providing newsletter service (Article 6(1)(b) GDPR)	our legitimate interest, consisting in processing data for the above-mentioned purpose (Article 6(1)(f) GDPR)
For how long?
until you unsubscribe from our newsletter	until we consider your objection to processing
additionally, your data will be processed until the expiration of the period in which claims can be pursued – by you or by us (you can find more information about this in the last table of this section)
What happens if you do not provide data?
you will not be able to receive information about the Store and our services

8. Using services (other than those mentioned above), such as browsing our website or using other functions available on it – if they require data processing

For what purpose?

performance of the contract concluded between us

On what basis?

service contract (Article 6(1)(b) GDPR)

For how long?

for the duration of the above-mentioned contract

What happens if you do not provide data?

you will not be able to use those functions for which data processing is necessary

9. Taking action or omission that may cause claims related to the Store or our services

For what purpose?

establishment, pursuit or defense of potential claims related to the concluded contract or provided services

On what basis?

our legitimate interest, consisting in processing personal data for the above-mentioned purpose (Article 6(1)(f) GDPR)

For how long?

until the expiration of the limitation period for claims or until we consider your objection to processing*

What happens if you do not provide data?

inability to establish, pursue or defend claims

* depending on which applies in a given case

ANALYTICAL ACTIVITIES

Within the Store’s website, we conduct analytical activities aimed at increasing its intuitiveness and accessibility – this will apply to you if you allow such activities. As part of the analysis, we will consider how you navigate the Store – for example, how much time you spend on a given subpage, or which places in the Store you click. Thanks to this, during work on the Store’s development, we will be able to optimize its layout, appearance and content, so as to improve its functionality.

Furthermore, if you express a desire to receive marketing messages or newsletter from us, we may analyze the effectiveness of our mailings. For example, we may check whether and how it affected activity in our Store. Such activities will help us establish general principles regarding sending such messages in our business – for example, regarding optimal sending times or ways of formulating effective content.

DATA SECURITY

When processing your personal data, we apply organizational and technical measures in accordance with applicable legal provisions, including connection encryption using SSL/TLS certificate.

COOKIES

Our Store, like most websites, uses so-called cookies. These files:

are stored in the memory of your device (computer, phone, etc.);

do not cause changes in your device settings.

In this Store, cookies are used for:

remembering your session

statistical purposes

marketing purposes

providing Store functions

To learn how to manage cookies, including how to disable their handling in your browser, you can use your browser’s help file. You can access this information by pressing the F1 key in your browser. Additionally, you will find appropriate instructions on the following subpages, depending on the browser you use:

Google Chrome

Opera

Safari

Mozilla Firefox

Microsoft Edge

Cookies will not be processed by us for longer than 1 year from your last visit to the Store. Using appropriate options in your browser, you can at any time:

delete cookies,

block the use of cookies in the future.

In such cases, we will no longer process them.

EXTERNAL SERVICES / DATA RECIPIENTS

We use services of external entities that support us in conducting business. We entrust them with processing your data – these entities process data exclusively on our documented instructions.

Below you will find a list of recipients of your data:

ACTIVITY	DATA RECIPIENTS	DATA TRANSFER OUTSIDE THE EUROPEAN UNION
any activity related to the Store	hosting provider	does not apply
	entity providing us with technical/IT support	does not apply
	persons cooperating with us based on civil law contracts, supporting our current activities	does not apply
	software provider for conducting sales	does not apply
being on the Store page with settings allowing marketing activities	entity providing marketing services	does not apply
being on the Store page with settings allowing analytical activities	entity enabling analytical activities on the page	does not apply

placing an order in the Store	payment provider	does not apply
	entity delivering the product to you	does not apply
	software provider facilitating business operations (e.g., accounting software)	does not apply
	provider of standard office software (including email)	does not apply
	wholesale	does not apply
	accounting office	does not apply
	entity providing installment system	does not apply
newsletter subscription or consent to receive marketing messages	entity providing newsletter or marketing message delivery	does not apply
using online chat available in the Store	entity providing online chat available in the Store	does not apply
using services provided to us in connection with the Store by social media platforms	social media platforms	does not apply
participating in a satisfaction survey regarding our services or products	entities enabling posting opinions about the Store or products and comparing them	does not apply
contacting us (e.g., asking a question)	provider of standard office software (including email)	does not apply

And additionally:

appropriate public authorities to the extent that we are obliged to provide them with data.

Cart